I am here because...

I need to define my needs...

Needs assessment is the first, and most critical, step in selecting the right software solution for your business needs and goals.

So where do you start? Perhaps you will ask friends and peers what system they run at their company, but their process and procedures are unlikely to be similar to those of your company. You could choose to survey all the managers and submit their list of individual department needs, but that leads to possibly conflicting requirements (not to mention chaos). Software sales people have answers - but these are most likely to be biased in favour of the product(s) they sell.

Then there is the problem of your needs list. Which are core needs; which are the 'nice to haves?' You may have procedures that were put in place (perhaps years ago) to compensate for inadequacies in your current business application. And you may also come up against the "That's just the way we've always done it" attitude that shuts out industry best practices. It's understandable - few of us openly embrace change. Achieving buy-in is another important part of the process.

All of these reasons are why managers consult with trusted advisors, such as 21st Century Systems, when confronted with a project of this complexity, magnitude and importance. We have more than 15 years of experience in advising managers frustrated with the level of information they are able to get from their current business system.

Our third party view gives us a unique perspective. Since we are not tied to one software product or one software maker, we can provide you with expert and unbiased guidance, based entirely on the true needs of your company.

To clearly define your needs and explore your solution options, call us today, or e-mail to sales@21crm.ca